6/9/2020

COVID-19 Updated Visitation Policy

Dear Family Member/Friend,

Light of Hearts Villa is now allowing face-to-face family/friend visitation. As an Assisted Living Facility we must ensure the safety of our residents and their families. Proper preparation and sanitation procedures as directed by the Ohio Department of Health (ODH) and the Centers for Disease Control and Prevention (CDC) will be followed by all Light of Hearts Villa staff and visitors. Due to the Lumen Lane addition project and for added privacy, visits will be held as follows:

The resident will remain inside the building in front of a glass door with headphones and a community cell phone to use. Residents may bring their own cell phone if preferred. The family members will be located outside under a covered area. The phone number to the community phone will be posted in the visitation area.

Family members and friends must schedule visits in advance by contacting the receptionist at 440-232-1991. Visits will take place daily from 9am-7pm excluding meal times. All visits are limited to thirty minutes once a day.

The following guidelines must be followed by all visitors:
• Follow signs on the orange cones for parking closest to the visitation area (near the Administration wing of the building).
• Sanitize your hands before you enter the visitation area.
• You must provide your own mask (wearing a mask is optional based on your comfort level) except for visiting at a residents open window where it is mandatory.
• While in the visitation area, try not to touch your face.
• Please do not open the door
• If you feel sick prior to having your family/friend visit, understand the importance of rescheduling your visitation time.

COVID-19, or coronavirus disease 2019, is respiratory disease. Symptoms, which generally appear two to 14 days after exposure, include cough or shortness of breath/difficulty breathing. These symptoms range from mild to severe; however, some people with COVID-19 have no symptoms which is why it so important to wear a mask while visitation is taking place. It’s important to fully respond to all the screening questions you are asked in terms of symptoms or contact with individuals either with active COVID-19 or who have been exposed to COVID-19.

COVID-19 is believed to spread mainly from person-to-person, between people who are in close contact (within about 6 feet) with one another and through respiratory droplets produced when an infected person coughs or sneezes. It also may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose, or eyes.

Older adults may show very different signs and symptoms, such as lethargy, disorientation and general fatigue. Older adults, people with chronic health conditions, and people with compromised immune systems are more likely to become more severely ill which is why all recommendations should be followed during visitation with your loved one.

This time has been difficult for everyone involved. You, as family members/friends have done an amazing job helping our community keep your loved one safe. We understand and appreciate your role in this as well. We ask that you continue to work with us as we move into this new and exciting phase of visitation. We want to remind you that in some cases your loved one may not respond as you expected when you are first visiting. It may take a little time for them to “get used to you again." Being positive, reassuring and loving should be the order of the day.

We look forward to the beginning stage of this reopening for both you and your loved one. We are here to assist in any way possible during this transition and appreciate your efforts to continue to keep your loved one safe and healthy.

Sincerely,
Breanne Cavileer, LNHA, CDP
Executive Director

Prayer

Loving and Provident God, you are the one who grants us the days of our lives and fills them with your loving care. We praise you for the many years and countless blessings that you have given. Strengthen us with the reminder that our days are in your hands and our purpose in this life comes from you. Fill our minds and hearts with thankful thoughts, pleasant memories and quiet contentment. Your grace alone is enough for us. Amen.