COVID-19 Family and Friends Update
Dear Family and Friends,
Thank you for your continued patience as the situation with the coronavirus continues to evolve. As you know, the safety and security of our residents and staff is our TOP priority.
I know there has been significant discussion in the local and national media about the impacts of this virus on nursing and assisted living homes and we will continue to be very transparent about our status at Light of Hearts Villa. I am pleased to report that currently we have no confirmed cases of COVID-19, neither with residents or team members. We believe this is due to the decisive and early action we took as soon as this crisis started to unfold, including shutting our doors to visitors early on and initiating screening of all employees even before it was mandated by the Ohio Department of Health (ODH).
We hope all of this demonstrates our commitment to doing everything we possibly can to keep your loved one safe and healthy. We are continuing to be diligent in following protocols from the ODH and have thorough steps in place to ensure the safety and security of our residents and team members in the event that we do get a case of the virus. Part of this emergency response plan is to inform you of any confirmed case within 24 hours via email. If you are unsure if we have an updated email on file for you, please contact us at (440) 232-1991 or firstname.lastname@example.org.
I know everyone is excited to return to some sort of normalcy. However, at this time Light of Hearts Villa’s safety procedures will remain the same for the unforeseen future until we are provided with further information. We know it has been difficult not being able to visit loved ones, but we continue to do our best to keep everyone in touch virtually, and to do everything we can to maintain a normal routine for our residents.
Please know that we see you as part of our team—we are in this together. Now more than ever, we need your continued prayers and support to keep residents healthy. If you have any questions, please reach out to us at any time at (440) 232-1991 or email@example.com.
Breanne Cavileer, Executive Director